Alveo Blog Compliance

How we plan to optimize customer service through the current crisis

These are uncertain and difficult times, and we hope that you and your teams remain safe and well. As the coronavirus (Covid-19) outbreak continues to progress, we remain committed to ensuring the continuity of our services across the world.

Alveo is a resilient and stable company that is in a good position to operate through a period of extended disruption.  We are a global leader in providing reliable, high performance software solutions and managed services for financial data management. Our headquarters are in London but we also have offices in New York, the Netherlands, Singapore and São Paulo and have long worked with geographically dispersed teams.

The stability and reach this provides enables us to continue to provide the highest level of service to customers throughout the current situation. We understand the impact the coronavirus is having on organisations and have the capability to deliver our normal service levels through the current unsettling times. In particular, we appreciate that markets have been extremely volatile and this is a very challenging time for our clients who may need additional support at this time.

We invoked our business continuity plan in advance of the remote-working guidelines and new product development, maintenance enhancements and customer support are proceeding as usual. With safety everyone’s top priority, we will operate in line with World Health Organisation (WHO) and government guidelines. While we will maintain contact with customers over phone and email rather than face-to-face, we are focused on making it as close to business as usual as possible, without any reduction in, or break in, the service we deliver.

Should you require further information, please don’t hesitate to get in touch with us either by contacting your account manager or by directly reaching out to me at [email protected].