Alveo announces the appointment of Simon Rayfield as Head of Client Services
The new appointment to Alveo’s senior management team reinforces the company’s commitment to existing and new clients, recently outlined by new CEO Mark Hepsworth. In this role Mr. Rayfield will ensure a focus, at the highest level, on the service Alveo clients receive.
Mr. Rayfield brings the experience of a 25 year career in the financial services and IT industries, including 10 years in futures trading; six years in IT consultancy; and latterly 10 years in client services roles within financial data and application software & services.
He joins Alveo from IHS Markit where he served as Global Head of Client Services, demonstrating strong leadership skills and instilling a quality-focused culture across a 90+ team spanning EMEA, North America and APAC.
Commenting on his appointment, Mr. Rayfield says:
“I am delighted to be joining Alveo in this newly-created senior management position. Alveo has a very strong reputation within financial data management and supports a global client base of the world’s leading financial institutions. I am genuinely inspired by the company’s vision for the future, and I look forward to working closely with customers to provide world-class services that echo the quality of Alveo products.”
Based at Alveo’s City of London headquarters, Mr. Rayfield will be responsible for Customer Support, Professional Services, Managed Services, Training and IT Support globally to ensure consistent implementation of best practice across customer service and support.
Commenting on Mr. Rayfield’s appointment, Mark Hepsworth, CEO, Alveo, says:
“Our clients are our most important assets, so it is paramount that we continually enhance the services we provide to them. Simon brings vital, direct industry experience and a passion for customer service, and I am therefore thrilled to have him on board to spearhead Alveo’s client-first approach in 2017 and beyond.”